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ff55 sets out these legal terms so you know exactly what governs your account, what we are responsible for, and what you can do when something needs to change. Access to our platform depends on your local law and eligible regions — read this page before you proceed.
These terms apply each time you open, use or interact with your ff55 account. They cover the relationship between you and us — the decisions we make about content availability, the payment rails we operate (bKash, Rocket, Bank Transfer), and the procedures that govern how disputes or requests are handled. We do not override your local statutory rights; where local law in Bangladesh provides a right, these terms sit alongside it rather than replacing it. Availability of any service described here depends on whether your region qualifies under applicable law. We update these terms when our operating conditions change and we aim to notify you through your registered account before significant changes take effect. If a specific section of these terms is found to be unenforceable in your jurisdiction, the rest remain in force. Transactions processed via bKash, Rocket or Bank Transfer are subject both to our payment policy and to the individual terms of those payment providers — we recommend you review both. Your continued use of the account after a notified change constitutes acceptance of the revised terms.
Deposits and withdrawals via bKash fall under both our payment policy and bKash's own service terms. Discrepancies must be raised through the account support route shown in your wallet history.
Rocket transactions are recorded in your account wallet log. Any unreconciled transfer should be reported to support with the reference shown in your Rocket confirmation message.
Bank Transfer instructions are issued per transaction. Retain your bank's receipt as we use it to match incoming funds to your account record during any review.
Understanding where our policy starts and stops saves time when you need to raise a concern. The four areas below draw a clear line between what we govern directly, what we govern jointly, and what sits outside our control entirely. Third-party providers — including payment processors and game studios — have their own terms, and a question that falls in their domain must start there.
We govern login credentials, session controls, account status changes and closure requests. These are fully within our policy scope and can be acted on through your account settings or via our support route.
We record and are responsible for the transaction entries in your account wallet. Where a discrepancy involves the payment provider's side — bKash, Rocket or your bank — their own dispute process applies alongside ours.
All content published directly on ff55 pages — terms, policy notices, promotional conditions — falls under our editorial control. We do not accept liability for content on external sites that link to or from ours.
Game studios and data providers operate under their own licences and terms. We make their content available in our lobby but we do not control their individual service conditions or availability decisions.
You hold several practical rights under the terms of your ff55 account, and each one has a clear route to act on it. Want to check what data we hold? Open the account settings page and navigate to the profile section — the information displayed there reflects what we currently hold against your registered details. If anything is incorrect, you can request a correction by contacting support with the specific field you want updated and the correct value. If you need a record of past transactions, the wallet history tab in your account shows every deposit and withdrawal entry in chronological order. For broader questions about how we use your account data or how long we retain it, send a written request through the support channel and we will respond to the registered email address on your account. Closing your account is also your right — initiate it through the account settings closure option or ask support to walk you through the steps. We will confirm the closure and retain only what we are required to hold under applicable rules.
Your wallet history and profile data are visible inside the account panel. No request needed — open the relevant tab to see what we hold.
If a name, contact detail or registered payment method needs updating, contact support with the corrected information and the field reference so we can action it promptly.
Send your question through the published support route. Reference the specific policy section you are asking about so our team can give you a focused, accurate response.
Initiate closure from account settings or ask support to start the process. We will confirm when it is done and tell you which data we are required to retain.
Every policy question has a route. Use the channel that matches your situation — account-specific issues belong in the live chat where your session details are visible, email works for formal written requests, and the help centre covers the most common policy questions without needing to contact us at all.
Open the chat widget from any page while you are signed in. Your account context loads automatically, so you do not have to re-explain your details. Use this route for session-level or wallet questions.
Send formal requests — data access, correction requests, account closure — to the support address listed on the Contact page. Write from your registered email address so we can match the request to your account.
The Help Centre covers the most common policy and account questions in plain language. Check there first — it is updated when our terms change and may answer your question without a wait.
We keep this section factual so you can make an informed decision about using your account. No vague commitments — only what we actually do.
We retain account data for as long as your account is active and for the period required by applicable rules after closure. You can ask what we hold at any point through the support email route.
We use cookies to keep your session active and to remember your account preferences. You can manage cookie settings in your browser; disabling certain cookies may affect how account pages load.
Login credentials are your responsibility to keep private. If you suspect unauthorised access, change your password immediately through account settings and contact support to flag the incident for review.
When our terms change in a way that affects your rights, we notify you through your registered account before the change takes effect. The updated version is always the one published on this page.
These are the questions we hear most often about our legal terms and account policy. If something specific is not covered here, the support routes on this page are the right next step.
Access to ff55 and the applicability of these terms depend on your local law and whether your region qualifies as an eligible area. We do not confirm eligibility on behalf of any individual — check your local rules before using the account.
Open the profile section in your account settings to see the data currently displayed. For a full written record, send a request to support from your registered email address and we will respond with the details we hold.
Yes. Contact support with the field name and the correct value. We will update the record and confirm the change to your registered contact. Some fields may require verification before we can action the update.
Your wallet history remains accessible until your account is fully closed. After closure we retain transaction data only for the period required under applicable rules. You can request a copy before you close if you need it for your own records.
Your account wallet entries for bKash and Rocket transactions are our responsibility to record accurately. Where a discrepancy originates on the payment provider's side, their own dispute process applies. Raise it with us first and we will help identify where the issue sits.
We notify you through your registered account before significant changes take effect. The current version is always published on this page. Continuing to use the account after the notified effective date means you accept the updated terms.