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ff55 is committed to handling your personal information with care. This page explains exactly what data we collect when you use your account, how we use it, and what choices you have — access and eligibility depend on your local law and eligible regions.
When you open an account with us, we collect the information needed to run it: your name, contact details, and the payment method you connect — whether that is bKash, Rocket, or Bank Transfer. We use this data to process your transactions, verify your identity as required, and keep your account secure. We do not sell your personal information to third parties. We may share data with payment processors and compliance services only to the extent needed to complete those specific functions. Any third party we work with is bound by data-handling obligations consistent with this policy. Cookies and similar tools are used on our site to remember your session preferences and to understand how pages are navigated — you can manage these through your browser settings at any time. We retain account records for as long as your account is active and for whatever period is required by applicable regulation. If you close your account, we will retain only what we are legally required to keep. This policy applies to all accounts accessible from Bangladesh, subject to local law and eligible regions. We update this policy when our practices change, and the current version is always on this page.
Not every interaction on your account falls under the same privacy rule. Understanding the boundaries of this policy helps you know where to direct a question and what protections apply to each part of your activity. The four areas below map out what is inside this policy, what sits outside it, and why that distinction matters for your account.
Data collected when you log in, update profile fields, or change your payment method — including bKash or Bank Transfer details — is fully within this policy. We control how that data is stored and who can see it.
Deposit and withdrawal records tied to your wallet — Rocket, bKash, Bank Transfer — are covered here. We log transaction metadata for account security and compliance. We do not store full payment credentials beyond what is needed.
Pages you browse, game categories you open, and session duration data are collected under cookie and analytics tools. This data is aggregated and used to improve how the site works, not to identify you individually.
Links to external sites, third-party payment gateways, and game studio servers operate under their own privacy terms. Once you leave our domain or connect through an external processor, their policy applies — not ours.
You have practical options available to you under this policy — and they are not complicated to use. If you want to see what personal data we hold against your account, you can request a summary through our support channel. If any detail is wrong — a name spelling, a contact address, a saved payment label — you can ask us to correct it and we will update the record. Have a question about why a particular piece of data was collected, or how long we plan to keep it? Send that through support and we will give you a direct answer tied to your account type. Where local law and eligible regions permit it, you may also request that we delete data we are no longer required to retain. We will confirm what is and is not removable based on your account history and any applicable compliance hold. None of these steps require legal language from you — a clear message describing what you are asking for is enough for us to act.
Request a summary of the personal data held on your account. We will confirm what categories of information we store — contact details, payment method labels, session logs — and how each is used.
If a name, email address, or payment label saved to your account is wrong, contact support with the correction. We will update the record and confirm the change in writing.
Not sure why a piece of data was collected or how long it stays on file? Ask through the support route and we will explain the basis for that data point against your specific account type.
Where your local law and eligible region permit it, you can ask us to remove data we are not required to retain. We will confirm what can be deleted and what must remain for compliance reasons.
If you have a question specific to this policy — about your data, a correction request, or how a payment record is handled — use the routes below. We respond through the same channels we use for account support. Do not send sensitive account credentials through any channel not listed here.
Open the chat widget inside your signed-in account area. This is the quickest route for questions about data held on your account, session records, or payment labels like bKash or Rocket.
Send a written request to the support email address published in your account help section. Email is suitable for correction requests or deletion queries that need a written record of the exchange.
The help section inside your account lists the current published support routes, response steps, and links to policy documents. Check there first if you are unsure which channel fits your question.
Handling account data responsibly is not a one-time action — it is a set of ongoing practices built into how the platform runs. Below are the four areas where our data handling is most visible to you as an account holder, and what each one means in practice.
Session cookies keep you signed in and remember display preferences. Analytics cookies help us see which pages work well and which need attention. You can adjust or clear cookies through your browser settings without affecting your account data.
Access to your personal data inside the platform is restricted to the team functions that need it — account verification, payment processing, compliance review. We do not give broad internal access to personal records.
We keep your data only as long as your account is active or as required by applicable regulation. When a retention period ends and no legal hold applies, the data is removed from active systems.
When our data practices change — because of a new payment rail, a new compliance requirement, or a platform update — we update this page. The version on this page is always current. Check here if something has changed.
These are the questions we hear most often from account holders in Bangladesh about how their data is handled. If your question is not covered here, use the support route above.
We collect the information you provide during account creation — name, contact details, and the payment method you connect, such as bKash, Rocket, or Bank Transfer. We also collect session and activity data while you are signed in, used for account security and site improvement.
We share data only with payment processors and compliance services, and only to the extent needed for those specific functions. We do not sell personal information. Any third party involved is bound by data obligations consistent with this policy.
Send a request through live chat or the support email address listed in your account help section. Tell us your account reference and what you are looking for — contact data, payment records, or session history — and we will put together a summary for you.
Yes. Contact support with the specific correction or deletion request. We will update any incorrect detail promptly. For deletion, we will confirm what can be removed immediately and what must be retained to meet applicable compliance requirements in your region.
We use session cookies to keep you signed in and analytics tools to understand how pages perform. You can manage or clear cookies through your browser settings at any time. Doing so affects session preferences but does not delete your account data.
We retain only what is required by applicable regulation once your account is closed. Data that is no longer subject to a legal hold is removed from active systems. You can ask support to confirm the retention period that applies to your account type and region.